Frequently asked questions

No. The shows you've booked are private to you. Your friends can't see your bookings, they don't appear in anyone's feed, and they aren't shown on artist, venue or festival pages. Only you get the reminders about them.

What friends can see is the gigs you choose to log after you've been. If you log a gig on the night you go, a friend could see that you were out that evening. If that bothers you, set that show to Just You, or log it the next day. There's more on this in the next question.

You choose, for every show. Review visibility has three settings:

• Everyone - the review, rating, notes and photo appear on the artist's and venue's pages for anyone using GigPigeon, with your username, and in your friends' feeds. This is the default, but you can change the default in Profile → Review visibility.
• Your Friends - only people you've accepted as friends.
• Just You - nobody else.

Other users can search for your username and send you a friend request, but you never have to accept one. Declining, unfriending and blocking are all one tap, and a blocked person can't send you requests or see your check-ins. Comments on a review can only come from the person who wrote it and their friends.

No. You pick a username and that's what other people see. We keep your email address so we can identify your account and send account emails such as password resets. If you sign in with Google or Apple we don't keep your name or profile picture from them, and if you use Apple's “Hide My Email”, we only ever see Apple's private relay address.

No. Plenty of people use it purely as a private gig diary. Set your shows to Just You and it's yours alone. Friends just make it more fun.

Tap the flag icon on any check-in, or on a user's username or picture. Reported check-ins are hidden from everyone else straight away while we review them, and we review every report within 24 hours. See our Safety page for the full picture.

No. We never sell your personal data, and we don't share it with advertisers. We don't use tracking cookies or advertising IDs.

No. The information flows the other way: we pull public event listings from ticket sellers such as Ticketmaster, See Tickets, Skiddle and WeGotTickets so you can see what's on. We don't send them your name, email address, gig history or friends.

When you tap a ticket link you leave GigPigeon and land on the seller's own site, where their privacy policy applies. Some of our ticket links are affiliate links: the seller's partner network can tell the visit came from GigPigeon, and we may earn a small commission if you buy, at no extra cost to you. We also note that a ticket link was tapped, as part of our usage records (see below), but not who you are buying for or what you buy.

Only if you give the app permission, and only to answer your search for gigs near you. We don't store your location against your account, and you can switch the permission off in your phone's settings at any time - the app still works, you just search by place instead.

Only if you use the optional Import gigs from photos feature and give the app access to your photo library. The matching of photo dates and locations to shows happens on your phone: your photos, and the dates, times and locations in them, never leave your device. Nothing is added to your account until you save a show, and only the photo you choose for it is uploaded.

Any photo you do upload has its hidden metadata, including GPS location, removed before it's stored, and is automatically checked for inappropriate content.

Which features are used and when, which platform and app version you're on, the artists, venues and festivals people search for, and when a ticket link is tapped. We use it to improve GigPigeon and to see which acts and venues people look for but can't find. Only we see it, and detailed records are deleted after 90 days, leaving only totals that can't be linked back to you.

Our Android app also includes Google Analytics for Firebase, which records app opens, screens viewed and basic device information. You can object to our usage measurement at any time by contacting us.

No. The newsletter is optional and we only send it if you ask. Every issue has an unsubscribe link. Other than that we only send emails about your account, such as verification and password resets.

Yes. Go to Profile → Delete account in the app. Your profile, friend connections, logged gigs, bookings, reviews, comments and usage records are permanently removed from our servers, and you're taken off the newsletter list. You can also email us and we'll do it for you. If you'd like a copy of your data first, ask and we'll send it.

A few providers help us run the service: Google Firebase (sign-in, push notifications and, on Android, analytics), Amazon Web Services (checking uploaded photos for inappropriate content), Brevo (our emails and newsletter) and our web hosting provider. They process data only on our behalf, to operate GigPigeon.

From the listings published by ticket sellers and venues, including Ticketmaster, See Tickets, Skiddle, WeGotTickets, and Ents24, plus festival line-ups and timetables. If your gig, band or venue isn't there you can add it yourself by logging a review, and bands, venues and promoters can get in touch to have their tickets included automatically.

No. We link you to the seller you'd normally buy from, and you buy from them. GigPigeon never sees your payment details.

Yes - pick the artist, the venue or festival and the date, and add a rating, notes or a photo if you like. If they don't appear, you can add them yourself.

Partly. When you record a booking, everything needed to log that show is saved on your phone, so you can log it at the gig even with no reception.

Yes, and it always will be.

On Android, on iPhone, and in your browser at app.gigpigeon.com. It's the same account everywhere, so your gigs are always in sync.

GigPigeon isn't intended for children under 13, or under 16 in some European countries, and we don't knowingly collect data from them.

Email us at [email protected]. For how to do things in the app, our Help page walks through it.